Go to the reset your password page. Choose the reason
you need your password reset, then click Next. Enter the email address, phone no. or Skype ID you used when
you made your Microsoft account. This could be any email address, or an email
ending in a Microsoft domain like hotmail.com or outlook.com. Enter the
characters you see on the screen (this lets us know you're not a robot), then
click Next. If you have
security info on your account, we'll send a one-time code to the alternate
phone no. or email address you gave us. After you enter that code on the next
screen, you'll be able to make a new password